Job Summary

The candidate is responsible for ensuring product quality and compliance within the Quality Department. This role involves handling material deviations, managing product quality complaints, coordinating material qualifications, and facilitating new product development. The candidate will also implement customer-specific requirements, create and maintain customer-facing documents, and support production sites during audits. Additionally, the role requires maintaining the SAP database and collaborating with various stakeholders to provide quality support.

II. Key Responsibilities & Tasks

Handle material (raw material, product manufactured locally) deviations.
Manage and support product quality-related complaints.
Coordinate material qualification processes.
Facilitate new product development processes.
Implement customer-specific requirements.
Create and maintain customer-facing documents.
Collaborate with stakeholders and provide quality support (e.g., commercial, product line manager, application).
Support production site during first, second, and third-party audits (e.g., customer audit, certification audit).
Maintain SAP database (e.g., Material Master, Inspection Plan, CoA Assignment, Customer Requirement).

III. Key Challenges / Success Criteria

Provide support throughout the entire value chain, including customers, sales, warehouse, and logistics.
Ensure compliance with quality and food safety requirements/standards.
Improve the effectiveness of working processes related to product support.

IV. Professional Competencies

Bachelor's degree or equivalent in a food-related field.
Relevant working experience in the food industry is preferable.
Knowledge/experience with ISO, HACCP, and/or GFSI standards is preferred.
Proficient in IT systems (e.g., Microsoft Office, SAP).
Fluent in verbal and written English with good communication skills.

V. Personal Competencies

Speed, agility, and customer focus.
Self-motivated and detail-oriented.
Ability to adapt quickly and constructively to change.
Strong problem-solving skills and experience dealing with ambiguity.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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