Job Summary

The role is responsible for overseeing the entire Order To Cash process to ensure timely order fulfilment in Business-to-Business support at the country or regional level. This includes managing sales orders for domestic, export, and consignment; coordinating customer complaints; solving operational problems; following up on order fulfilment with cross-functional collaboration; proactively communicating with customers; and implementing work process enhancements through best practice sharing within the team.

Responsibilities

Manage customer orders including domestic, export and consignment orders based on SOX Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
Process a credit note or a debit note related to a sales order or customer complaint
Coordinate customer complaints and service cases related to a sales order
Respond to customer’s inquiry in a timely and accurate manner
Build a strong partnership with internal and external stakeholders
Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
Drive continuous process improvement and KPIs in Order to Cash process
Support internal/external audit as needed
Problem solver
Accountable for Actions

Requirements

Bachelor's degree (any major is acceptable)
2-5 years of experience in Customer Service or Supply Chain within a B2B environment
Proficiency in domestic and international trade
Advanced knowledge of MS Office tools
Familiarity with SAP and Salesforce
Strong business English communication skills
Effective communication skills at all organizational levels
Highly collaborative and a team player
Cross-cultural awareness
Ability to work well in a team, but also capable of independently driving topics forward

Training / Certifications

SAP training
Microsoft Office tools training (Outlook, Word, Excel, PowerPoint)
Incoterm and Payment Term training

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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