Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We’re here to better our world with biology.
In this role you’ll make an impact by:
- Ensuring the accurate and high-quality processing of customer orders to uphold service excellence.
- Preparing and delivering standard product documentation in response to customer requests.
- Proactively engaging with customers to understand their needs and behaviors, including direct communication, customer visits, sales order history analysis, proactive order management, and follow-up on orders.
- Providing support for the complaint handling process, including documenting complaints in the relevant system, facilitating return authorizations, and arranging for replacement products as necessary.
- Actively contributing to root cause analysis using problem solving tools such as 3C for customer complaints and other issues when identified.
- Upholding adherence to Novonesis certification requirements related to Quality, Food Safety, Safety, and Environmental standards.
- Educating and assisting customers in utilizing Novonesis digital platforms.
- Establishing, updating, and ensuring the accuracy of customer master data within the system.
Requirements:
Completed Higher Education in Administration, International Trade or related areas.
Excellent communication skills and ease of establishing contacts and relationships.
At least 1 year in similar positions is desirable.
Language:
Advanced English
Spanish is desired
Indispensable Skills:
Have great communication and ease to establish good contacts.
Interpersonal relationship skills.
Good language and effective positioning in front of the customer.
Flexibility and dynamism in the work environment.
Knowledge and experience in the use of the SAP and Salesforce system will be a plus.
Could our purpose be yours? Then apply today!
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.
Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
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