International Flavors & Fragrances (IFF), is a global leader in the design and development of taste and scent experiences enjoyed in thousands of products sold around the world. Our European HR Service Center in Budapest is currently hiring a Regional Manager who will oversee full life cycle HR support to over 10,000 employees across 40 countries in the region.
This is a great opportunity to lead a growing and evolving function with the HR organization at IFF. In this role, you will manage a team of multi-lingual HR analysts responsible for providing first point of contact support for employees as well as management of lifecycle events, from hiring through to separation. Reporting up to the Global HR Shared Services VP, you will be responsible for KPI’s as well as coaching and development for your team in the day to day operations as well as through service catalog expansion.
- Oversee the daily operations for both the Budapest and Asturias, Spain centers
- Ensure all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service to customers
- Partner with regional HR stakeholders, staying connected to upcoming events, sharing SSC performance data and responding to operational concerns
- Partnering with the GPO organization on the transition of activity to Shared Services ensuring proper resourcing, training, documentation and post transition support are in place
- Confirm teams are administering quality checks and audits to verify data accuracy
- Serve as a primary point of contact for escalations from HR Partners, COEs and other key customers
- Interview, hire and support the training of new associates
- Fairly and accurately assess performance and provide the necessary feedback
- Coach associates relative to career development
- Report service center performance metrics to Human Resources and Business Leadership using relevant metrics
- Lead by example and help the team maintain its fantastic culture of collaboration, positivity and customer orientation
- Work on site at least 60% of the time
What You Bring to IFF
- Excellent English language skills, both verbal and written
- Bachelor’s Degree in HR or related discipline required
- At least 4 years prior experience leading an HR Shared Service function at the regional level
- In addition to Contact center experience, prior experience as an HR Generalist or HRBP capacity is strongly desired
- Track record of driving process improvements within a highly complex environment
- Excellent interpersonal communication skills
- Proven leadership competencies and ability to positively impact team morale
- Knowledge of Human Resources operations and policies
- Ability to make sound decisions in accordance with best practice and corporate policy
- Prior experience with ServiceNow and Workday is preferred
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
