Assist the Regional HR Service Center Manager in the daily management of HR analysts, ensuring service levels are meeting expectations and escalation matters are addressed appropriately. Strong participation is expected in transition projects as well as continuous improvement initiatives. We are a fast paced, rapidly changing HR Shared Service seeking energetic leaders with a desire to grow.
Key Responsibilities:
- Provides first level of escalation support to HR Analyst team, resolving more complex questions
- Provide ongoing and back up support to teams as required
- Assists with customer feedback survey results analysis and recommend solutions
- Play key role in the onboarding and training of new hires
- Identify and recommend options for process improvements
- Participate in transitioning processes from field HR organization to the Shared Service team
- Perform quality assurance through call monitoring, record management system and Workday audit reports within the Services Center
- Assist in preparing metrics to analyze performance of individuals as well as overall operation of the center.
- Share analysis on Market calls helping stakeholders understand opportunity areas
- Lead market calls, share key insights and metrics for continuous improvement
- Coach team, complete performance evaluations and provide critical feedback
Requirements:
- Bachelor’s Degree in HR or related discipline required
- Knowledge of Human Resources operations and policies
- At least 2 years prior experience in a HR Service Center environment ·
- Prior experience working with HR tools including Service Now and Workday
- Ability to quickly learn and become highly proficient with a variety of software applications
- Excellent interpersonal communication skills ·
- Skilled at leading and mentor others
- Ability to make sound decisions in accordance with corporate policies
- Must have an eye towards continuous improvement and desire to optimize processes and efficiencies within the Service Center
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
